I own an iPad Pro (6th Gen, 12.9 inch) that I've had for about 3.5 years. Currently, the battery capacity is at 83.5% with 142 charge cycles. I noticed that it drains much faster than it used to, so I took it to the Apple Store for a diagnosis. They told me nothing was wrong and suggested I do a factory reset. However, with the iPad's max battery cycle capacity being 1000 cycles, and considering it's supposed to drop to about 80% before needing a replacement, why is my device still considered fine? Does this indicate a hardware issue? I used iMazing to check the battery's health, so I have some data to back it up.
7 Answers
It's really common for batteries to degrade over time, even if you aren't using them heavily. After 3.5 years, your iPad's battery is naturally going to wear down. Don't forget, age matters just as much as usage!
If you're citing specific figures about battery capacity, make sure to reference Apple's documentation. It could help if you escalate this with their support team. Plus, showing evidence that your battery isn't lasting as it should may strengthen your case for a replacement.
Having 83% battery health after 3 years is pretty normal for a device of that age!
Have you tried doing a reset? Sometimes this can help improve battery performance!
Apple is quite strict about that 80% threshold for replacements under AppleCare+. Since you're at 83.5%, they're not obligated to replace it yet, unfortunately. I've experienced something similar with my iPhone; sometimes you just have to wait until it drops a little more before they'll consider it a problem.
The relationship between maximum capacity and cycle counts isn’t as direct as you think. Apple has always maintained that if the battery capacity is above 80% and the diagnostics check out, you won't qualify for replacement. Your other option would be to pay for an out-of-warranty replacement when you're ready.
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