I'm having trouble getting my Eaton/Tripplite NGI-S08C2POE8 industrial switch to recognize the Startech SFP modules (GLCSXMMDSTT). Even though the switch supposedly supports the modules, it simply won't acknowledge them at all. The switch is similar to Cisco devices and is compatible with 100Base-FX and 1000Base-X, while the SFP is an SX type that should work without issues. I've contacted Eaton tech support, but they couldn't explain the problem, and now they're closed for the weekend. I've tried multiple SFPs across several switches, and none of them are being recognized. It's likely not an issue with just one module or switch. I'm wondering if there's a way to find a list of compatible modules or if I'm stuck with these options.
3 Answers
Glad to hear the issue got sorted out! The suggestions really helped, and I’m sure the insights will come in handy in the future.
Have you tried switching up the fiber patch cables? Sometimes a simple crossover can make a difference. But if the switch doesn't even recognize the modules at all, then it’s something else. It sounds like you may need to check if the transceivers you have meet the MSA standard or if the switch requires vendor-specific hardware.
It’s possible that your Eaton switch only accepts transceivers made by them. First, double-check the type of transceivers and cables you’re using, as they need to match (like multimode with multimode). Don’t forget to power cycle the switch after installing, as some switches don’t support hot swapping. If all else fails, you might need to look into getting a reprogrammable transceiver that can mimic the vendor's proprietary coding.
Good call on the power cycling! I always forget that step. And I found some useful manuals about the switch settings; you might want to check if any dip switches need changing.
Yeah, I see your point. The switch should at least show the modules being installed, right? Maybe check if everything’s set up correctly on both ends of the cable. If it’s not working after that, I’d suspect either the module or the compatibility issue.