I received a call today from (512) 884-5022, claiming to be Apple Support, following up on a genuine support ticket I had about syncing issues with my Apple Watch. The caller had specific details about my situation, which made me trust them. They stated they were looking into a known issue affecting my watch and iPhone and needed me to share screenshots from my devices.
I'm usually tech-savvy and checked my iPhone thoroughly, finding no remote access apps or unusual profiles. But then things got strange: after sharing some diagnostics, I saw what looked like a real Apple push notification prompting me to continue. Once I accepted it, a red arrow appeared on my iPhone's Settings bar, guiding me where to tap, which was puzzling since I didn't install anything.
Could scammers manipulate my device to display this arrow without a remote app? I'm curious if anyone has seen this before or knows how this might work. I want to ensure my devices are secure and help others avoid falling for similar scams.
1 Answer
Yes, it seems like you may not have been scammed at all. Apple does send push notifications for screen sharing when you're signed in with your Apple ID. They can see your screen and use an arrow pointer to guide you without needing to install any additional apps. It’s a helpful feature for troubleshooting and doesn't let them control your device directly, just point you in the right direction!
I’m curious though, is there any official documentation for this? It seems like a lot of conflicting info is out there!