Hey everyone,
I'm a Junior at a company that has really neglected its IT infrastructure over the years. Right now, we only have a basic firewall and a few other minimal tools in place. Recently, I set up **Action1** for endpoint management, and it got some positive feedback from our small IT team. I'm considering implementing a more robust system like **Zabbix**, or perhaps something for user management since we're lacking a **Windows Server** and **Active Directory**. However, I've been informed that there isn't much interest in a ticketing system, as users prefer to call for immediate help. Given our fairly tight budget, I'm looking for suggestions on what else I should focus on next! Oh, and just to give some context, we just got our 100th computer today, which doesn't seem like a small number to me!
5 Answers
Honestly, start with checking backups and assessing what you have in terms of hardware and software. Get an inventory of endpoints, network, and servers. Also, having a system to manage user IDs, like Active Directory or Entra, is a must. And yes, backups should be your top priority!
Right! You can’t manage what you can’t see, so get visibility on all current systems first!
Before diving into tech fixes, take time to understand the business needs. Talk with users to find out their priorities and pain points. Investing in complicated infrastructure won’t help if you don’t know what you’re building for. Also, don’t forget to document everything to protect yourself when issues arise!
Great advice! If they dismiss documentation, just remember—you'll be held responsible when something goes wrong!
Agreed! Engaging with users is key. If they don't see the value, it's gonna be an uphill battle.
Start addressing common pain points of the users. Make your presence known—listen to their frustrations and tackle those first. Engaging users with simple fixes can boost their morale and gain their trust in IT! Then you can look into bigger infrastructure improvements.
Yes! Making small wins can create buy-in for larger changes down the line.
Agreed, finding quick wins is a great way to get the company on board with IT upgrades!
100 computers is actually quite a few! You definitely need centralized user management, or things will get chaotic. Start with tools like Entra for managing devices and users, then once you have that down, expand to monitoring and ticketing systems. Even a free solution to track issues would be helpful in the long run.
Exactly! Establishing a foundation is crucial, and without user management, you're setting yourself up for challenges.
Couldn’t agree more. Without ticketing, you'll drown in requests!
First off, prioritize your backups. Make sure they are current, restorable, and isolated from potential ransomware threats. Implement the 3-2-1 backup rule: three copies of your data, on two different media, with one copy stored offsite. Trust me, you don’t want to overlook this; it’s critical for any recovery plan!
Absolutely! Just remember, only back up what’s actually necessary for the business, and document the recovery process well.
Right! Without good backups, you're setting yourself up for disaster.
Definitely, backups are crucial! But don’t forget about accounting for all important data, including cloud services.