I'm in a small IT team of three, and my boss just got fired. The new manager promised to be hands-on and help with the workload, but they're not stepping up like expected. We're really understaffed, and they seem to be avoiding the ticket system, asking us to verbally report our weekly focus instead. This is frustrating since typically, the manager would jump in and help out with tasks when needed. I feel overwhelmed, especially when IT members go on leave, and now I'm stuck trying to manage everything without their support. How should I handle this situation?
5 Answers
Seriously consider looking for a new job while you're still employed. It sounds like this new manager isn't going to improve things, and you deserve to work in a supportive environment.
Honestly, keep aiming for your service level agreements (SLAs) and make sure to document any roadblocks, like the lack of manpower. Don't put in unpaid overtime—it's not worth it. If push comes to shove, you might even want to consider leaving if things don't improve.
Work your compensated hours and don’t worry too much if the ticket queue isn't clearing fast enough. If the manager isn’t stepping up, that's something they need to address, not you. Just document everything and if push comes to shove, update your resume.
It might be a good idea to have clear communication with your new boss about what tasks are urgent and what isn't. If they ask you to drop a task, get it in writing so there's a record. The reality is not all managers will be hands-on, and it may take some time to adjust.
Have you thought about implementing daily triage meetings to prioritize tasks? Even if you just use a simple spreadsheet, keeping track of what needs to be done helps manage expectations with management and shows them how much work is piling up.
I like the idea of a daily meeting! It gives everyone a chance to see what's on the plate, even if the manager doesn't step in.
True, but it's tough when they expect deadlines to be met without lifting a finger. I'd love if they could pick up just one ticket!