I'm having trouble getting my games to launch—specifically, Apex Legends and Sea of Thieves. Whenever I try, I get an error message stating that the driver located at C:WindowsSystem32driversNGCx641618070.008SYMEFASI64.SYS is loaded but its file is missing. I've tried rebooting my laptop, which is a Katana 15 HX B14W with a GEFORCE RTX graphics card, but I still can't figure out what's wrong. Can anyone help me fix this?
1 Answer
It sounds like the issue is related to your Norton or Symantec antivirus software. The error message indicates that a driver from that software is causing a conflict with your game's anti-cheat system, or it might be corrupted.
Here's what you can do:
1. **Uninstall Norton/Symantec using their removal tool:** Go to the official Norton website and download their removal tool. Run it and follow the prompts to completely uninstall the software, and then restart your computer.
2. **Verify game files:** After uninstalling the antivirus, make sure to check your game files for any issues. For Steam, right-click the game in your library, go to Properties > Installed Files > Verify integrity of game files. For the Epic Games Launcher, find the game, click the three dots, and select Verify Files.
3. **Run System File Checker:** Open Command Prompt as an administrator and type `sfc /scannow`, then hit Enter. Once done, run `chkdsk C: /f` to check your disk (replace C: with your installation drive if different).
After following these steps, try launching your games again, and hopefully, it will work!
How do I do that??