I've recently discovered that the AWS account for one of the companies I work with has been suspended without a clear reason. According to a support ticket, AWS suspects the account was compromised and requested a password change along with enabling two-factor authentication (2FA). However, 2FA was already set up on the account. We missed the deadline to change the password by May 10th, which led to the suspension. Now, if we can't resolve this by May 25th, they plan to terminate the account completely.
I've been trying to reach out to AWS support through the ticket system for the past three days, but I'm not getting any responses. I'm looking for advice from anyone who might have dealt with this situation before or knows how to escalate it effectively. Right now, the account is suspended, and while I can still view the support section and bills, most functionalities are inaccessible. Any help would be greatly appreciated!
4 Answers
It seems like more people are running into account suspension issues lately. It’s almost like AWS is tightening their security checks or something. You’re definitely not alone in this; many are reporting similar problems recently.
I'm really sorry to hear you're dealing with this. It's frustrating when support doesn't respond. If you can, try reaching out through different channels, like their official support numbers or social media. Sometimes those get quicker responses than ticket systems.
Hey! I feel for you. I'd recommend sharing your case ID in a direct message so someone can look into it. That might speed things up a bit. I know it’s tough right now but hang in there!
Is your account the root user or an IAM user? If you can access the support section, check if there’s a way to reset your password or rotate credentials for other users. It could be crucial to get everything configured properly with MFA again.
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