I've just started my recertification and tried to launch the AWS Cloud Quest console lab, but it keeps opening the standard sign-in page instead of the expected sandbox environment. I've restarted the lab several times and get the same result. Has anyone found a fix, especially if the certification expiration date is coming up soon?
2 Answers
Try clearing your browser’s cache and cookies, then launch the lab again. It may also help to use a different browser or a private/incognito window. If the issue continues, contact the AWS Training and Certification support team through their official contact form and include screenshots, the lab name, and the time the problem occurred.
Since the lab is still redirecting to the normal sign-in page after multiple restarts, this may require an account or lab-session reset on the support side. Submit a support case as soon as possible and explain that the issue is affecting your recertification deadline. Clearing site data and trying another browser are still worth testing while you wait.
I’m worried support may not respond before my certification expires. Is there anything else I can try in the meantime?