Why can’t I get Buy Me a Coffee to verify my account?

I've spent years helping people in my community with basic IT problems—virus cleanup, computer maintenance, laptop repairs, and Wi‑Fi troubleshooting—without charging. Most of the people I help are older adults who can't afford expensive repair services. Sometimes they insist on giving me a few dollars, but many don't carry cash, so I set up Buy Me a Coffee as a convenient payment option and connected it to Stripe.

I completed the setup and generated a QR code, which a few people have used to send small tips. However, the money is still sitting in Buy Me a Coffee instead of transferring through Stripe. Support told me my account hasn't been fully verified and asked for proof, but they haven't clearly explained what documentation they need. I sent them a conversation showing that someone tipped me after I helped troubleshoot a Wi‑Fi problem, but my verification was still denied.

I don't advertise this as a formal business—I usually only offer help when someone asks in a local neighborhood group—and I've received roughly $40 over several months. Has anyone used the platform for occasional tips like this, and what kind of information is normally required for identity verification?