I ordered an ASUS B850 Max Gaming Wifi W motherboard from Newegg a couple of months back, but it arrived dead on arrival—no video, no error codes. After trying to troubleshoot it, I did an RMA with ASUS. They took a month but sent me a replacement motherboard, which they damaged during the repair. Now, this replacement was also dead on arrival! After more troubleshooting with their support, they agreed to send another one. However, after waiting three weeks with no updates, I found out they were out of stock for my model and couldn't give me a timeline. They promised a comparable model instead, but I never got that email confirming it. Frustrated with the wait, I decided to buy a different brand (Gigabyte) that works perfectly. My question now is, can I return the defective ASUS motherboard to Newegg, or will ASUS refund me? Or am I just going to lose that $160?
3 Answers
You might consider selling the ASUS motherboard on the secondhand market. You probably won’t get all your money back, but at least you might recoup some of it. Just be upfront about its condition.
Just to add, make sure to reach out to ASUS one last time before fully giving up. Sometimes they can be more flexible with refunds when they mess up.
If you’re still within Newegg's return window, it’s usually best to return directly to them instead of dealing with the manufacturer. But it sounds like you might be past that window now, unfortunately. I'd check their return policy just to be sure.
Yeah, I think I missed that window. That's a bummer!
That's frustrating. If the return is out of the question, maybe selling it might be an option?
Great idea! I’ll look into eBay or local selling options.