Hey everyone, I'm facing an issue with a couple of Dell Latitude 5550 laptops where the camera works intermittently. The Device Manager indicates everything is functioning properly, yet applications like Teams and the camera app fail to display any images. I've tried various troubleshooting steps I found online, including resetting the BIOS and updating the video driver. Has anyone else dealt with a similar problem?
4 Answers
You might want to check Dell's support site for any potential fixes or updates you may have missed. Here's the link: www.dell.com/support/home/en-us.
Could you share the driver details you're currently using along with the version of the app where you're experiencing these issues? That might help narrow it down a bit.
I've encountered this issue with a few users too, but I haven't been able to pinpoint the cause.
Have you checked to see if there's a physical slider or cover on the camera? That could be a simple culprit.
I just switched back to driver version 32.0.101.6078, A17, and I'm using the latest version of Teams.