I'm curious about the prevalence of large IT organizations (over 20,000 employees) that do not offer 24/7 support for critical situations like password resets or addressing lost/stolen laptops. For example, if an executive has their laptop stolen, it's crucial not to wipe the data first thing on Monday; we need to ensure the sensitive information isn't left unprotected. I'm specifically interested in views about major players in the industry, such as Oracle, Dell, Intel, and Apple. Please share your experiences.
5 Answers
If losing a laptop is a major concern, it sounds like there are bigger issues than just needing 24/7 IT support. It's all about security measures in place. But I get it, there are edge cases that can cause serious problems, especially if someone doesn’t log out before their laptop gets stolen at a coffee shop or somewhere similar.
Honestly, this sounds like a lot of fuss. If a stolen device is a significant problem, most large companies should have someone available around the clock to manage it, whether through emergency contacts or escalation processes.
I’ve seen companies really drop the ball on tech support, even during business hours. There’s a big bank I know that struggles with their online services during the day; I can’t imagine them managing crises at night without proper coverage!
A stolen laptop shouldn’t be a huge risk if the company has full disk encryption. That helps keep data safe. Also, 24/7 support isn't critical if there's a good support and escalation process. A quick online search for corporate security practices can provide helpful insights.
Who even doesn’t have a self-service password management tool these days? It seems like basic practice for any sizeable organization.
Great point! Encryption definitely adds a layer of security, but there are always unique scenarios that need consideration.