I'm really struggling to get any real support from this site. I pay for developer support, but it feels like a total waste of money. Whenever I try to submit a support ticket, it just loops around and eventually leads me to some self-help links. My account got hacked, and my website was deleted, despite the supposed security measures like two-factor authentication. I have no way of reaching out to support to understand how this happened or how to fix it. Does anyone have advice on what to do in this situation?
3 Answers
Unfortunately, that seems to be the norm these days. The best approach might just be to look up the specific error codes you’re seeing in forums like Stack Overflow or Reddit. Sometimes, you’ll get better advice from the community than from official support.
I've noticed that support has really taken a dive ever since those big layoffs a few years ago. It's pretty frustrating for everyone trying to get their issues resolved.
Yeah, it’s so annoying when they make you wade through documentation and AI responses before you can actually talk to a person. It feels like they’re more interested in pushing their paid services than helping us out with real issues.
That's true! I've found answers from others who faced similar issues ages ago, and it often leads to a solution way quicker than waiting for support.