I've been trying to get a website developed and hired Hexaflow Agency after seeing some reviews on TrustPilot. However, I'm starting to think I've been scammed. I paid them a $400 deposit for a website based on my design, but after halfway through the project, they claim that the total cost will actually be between $3,000 and $5,000 for plugins and features. I asked for a refund since they only completed one out of about 15 pages and it wasn't even functional. They've refused to give my money back and say they've done too much work. Months have passed with little communication, and now they want access to my payment merchant and domain before I pay the remaining balance. I'm feeling really uneasy about this situation and would love advice on what steps I should take next. Should I consider starting over on WordPress or pursue them legally?
3 Answers
Honestly, I think it's a scam or at the very least, they’ve over-promised and under-delivered. It’s quite common for freelancers to ask for more once the project is underway. Spend some time reading success stories or reviews of other developers—there are plenty of decent ones out there. Don't let this experience throw you off; with the right guidance, you could create a nice website without shelling out a fortune.
From what you’re saying, it sounds like they might be trying to pull a fast one. Usually, for $800, you might get a basic website, but when they start asking for a lot more, that's a huge red flag. If it's too overwhelming or if you’re feeling stuck, it might be best to pull the plug on this agency and look for a freelance developer who can actually deliver. You could also consider building it yourself using platforms like WordPress, as long as you’re okay with the learning curve that comes along.
It sounds like you've definitely been through a rough patch. It's often a good rule to look at portfolios and check references thoroughly. If you feel like you've been scammed, don’t spend more time chasing a lost cause. Consider your $400 as a lesson learned. Maybe you should dispute the charge with your bank if you haven't done that yet. But the best bet may be to find a trustworthy freelance developer who can help you move forward instead of trying to salvage this project.
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