I'm trying to help my mom get back into her Microsoft account, but we've hit a wall. We recently removed her landline phone to save some money, which she mainly used to receive 2-factor login codes. Unfortunately, we forgot the password for her Outlook and Microsoft 365 accounts. After multiple attempts at the account recovery process, we've been rejected every time. It's driving me nuts! I've heard that persistent recovery attempts might trigger a manual review, and I'm really hoping that's true because getting in touch with customer support is impossible without logging in. If anyone has tips or insights to get around this issue, I'd appreciate any advice. I'm here to provide more info if needed. Thanks!
2 Answers
Honestly, if you're hitting a wall with the recovery options, there might not be much hope left for that account. Microsoft’s support for account recovery can be pretty rough, especially if you can't access the 2FA phone number. It's super frustrating, but if you keep trying the recovery, just know it might not lead anywhere. Don’t lose hope yet, though! Keep at it!
When 2-step verification is on, any recovery attempts can be ignored if you don't have access to the 2FA method. The best shot you have would be to either remember the password or use a recovery code. Be aware that even if you get support, it could take up to 30 days to reset your security info and regain access. If neither option is available, unfortunately, the account might be lost for good. Good luck!
I know it's a pain, but maybe try twice a day, like you said. I’ve heard that persistence sometimes pays off!