I'm at my wits' end here. Six days ago, I received an auto-generated email from AWS regarding 'inappropriate access by a third party'. I followed their instructions immediately - the main one being to set a new root account password. I replied within 16 minutes, but I've heard nothing since. Now, my account is suspended without any warning! This has completely crippled our business since everything, including our emails, relies on AWS services. We've been trying to reach support through chat and email, but all we get are template responses. It's been a nightmare, and I feel like we're getting no real help. I'm curious if this is a common issue and if anyone has suggestions on how to get this resolved quickly.
4 Answers
Seeing issues like this pop up frequently has me worried too! It’s a reminder of the importance of having a backup plan or diversifying services. Relying solely on one provider can be risky. Hopefully, AWS resolves your situation quickly, but it's worth considering alternatives down the line!
I know this might sound basic, but did you have Multi-Factor Authentication (MFA) set up on your root account? And are you sure that the email you got was definitely from AWS? Sometimes phishing attempts can look legit. Just want to make sure you're fully secure!
It sounds like you might be dealing with a legitimate security threat if AWS suspended your account. From what I've seen, this usually happens when there's some suspicion of compromised IAM credentials. They take this seriously to protect users. Unfortunately, I’ve noticed that support can be really slow in these situations. They have to prioritize security, but I get your frustration with their lack of communication. Hang in there!
I totally get your frustration with the wait time! But it does make sense from a security standpoint. I hope they get back to you soon, though.
Hey there! I totally get how stressful this is. If you share your case ID, I might be able to research it a bit and help push things along. Just trying to help out a bit where I can!
It's a good question! Yes, the email was from [email protected], and thankfully, MFA is enabled on my root account.