I recently upgraded my 5-year-old ROG Zephyrus S15 GX502LWS laptop to Windows 11, and now it keeps crashing with a Blue Screen of Death, showing the error message 0x50 (non-paged area). This issue arises consistently when I try to wake my laptop from sleep mode, indicated by the keyboard's RGB pulsing effect. When I wake it, the screen brightens, but then it immediately crashes and shows the BSOD. It reboots quickly without any problems, even while the keyboard continues its sleep animation. I've never faced this problem before the OS upgrade. I need help analyzing the provided minidump files to get to the bottom of this. Thanks a lot!
4 Answers
To start diagnosing those BSODs, it’s essential to analyze the minidump files because they serve as crash logs. Have you had a chance to check the C:WindowsMinidump folder for any files? If you can access Windows normally or via Safe Mode, try zipping up the contents of that folder and uploading them. If the files are limited, don't worry; just follow a guide to change your dump settings to ensure you capture enough information for a proper analysis.
It looks like the dump files might indicate problems related to Intel Smart Sound. You could try uninstalling it since it doesn’t seem essential; it's mainly for reducing Bluetooth audio latency. If issues persist after that, you can always reinstall it later if you need the features.
If your laptop started having issues right after you added new RAM, there’s a good chance it could be causing the crashes. Sometimes new RAM can be either incompatible or faulty, especially after a major OS upgrade. Make sure to test your drivers too; they could also be an issue. If all else fails, consider doing a clean install of Windows 11.
I've used that RAM for years without problems, so it seems unlikely, but I'll look into it.
Just a quick reminder: before making any BIOS or disk setup changes, ensure your data is backed up. It would be a bummer to lose anything valuable while trying to troubleshoot.
I’ll check for the minidump files and zip them up. Thanks for the guidance!