I'm dealing with a major issue right now. My little sister was playing a game on my phone and somehow ended up installing CapCut. Without asking me, she purchased a yearly subscription for €300! I only discovered this when I checked my bank app and found the charge.
When I confronted her, she said she just typed in my passcode when prompted for authorization, thinking it was just part of using the app. Apple told me there's no way to get a refund, but I'm desperate to know if anyone else has faced this problem and managed to resolve it.
5 Answers
This happens way too often. Refunds aren’t easy to come by unless you go through a chargeback process. I've heard of kids accidentally spending loads on apps and the parents getting no help. But contacting your bank was a smart move; hopefully, they can help you sort it out.
You should definitely think twice before lending your phone to someone. As for the refund, you can try reporting the problem on Apple's site. If they decline, consider disputing it. Since you're in the EU, you could leverage your withdrawal rights with Apple. Just be cautious — chargebacks could lead to your account being disabled.
I understand the risk but I didn’t expect her to make a purchase. How do I reach a senior advisor at Apple?
Did your sister really know your password? Seems a bit suspicious. Just be careful about sharing your password in the future!
It’s not hacking; she just knows my PIN because she’s seen me use it multiple times.
Just a heads up: if you haven’t set up biometric verification like Face ID or Touch ID, that could be why she was able to make the purchase so easily. Definitely something to consider for next time!
I just learned about that today! I had no idea she would be able to enter my passcode so easily.
If it's been less than a week, you should definitely check out the Report a Problem page. They've got options to explain that it was a child who made the purchase, which usually helps. Unfortunately, if you got declined, it’s harder, but don’t give up just yet!
I tried that already, but they rejected my claim.
That’s tough! I'm glad you reached out to your bank, though. Since it was technically under your authorization, they might take it more seriously.