I've opened a support case three days ago regarding a significant charge I don't recognize, but it hasn't been assigned to anyone yet. I even reached out to a previous Account Manager who no longer works with my company, and he informed me that there's no one currently assigned to handle our inquiries. I'm really in need of assistance on this!
3 Answers
If you're referring to the case correspondence section, I've already sent a couple of replies there!
I'm not so sure they'll be able to do much since you mentioned you're dealing with basic support. It could be a bit tricky.
You might want to try starting a chat about your case. This could speed up the process a bit.
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