My mom subscribed to Apple TV because they advertised her favorite show, but it turns out it's not available. Now, I'm trying to cancel her subscription, but it's become a nightmare. First, I tried to cancel through her account, but it keeps asking for her credit card details to confirm and says they're wrong—even though the payment went through before. I even tried calling their support number at various times but kept getting an automated message with no real help. Is there another way to cancel this subscription before I escalate the situation?
1 Answer
To cancel it, you can check how she subscribed initially. If it was through a phone, go to the Apple account settings > Subscriptions. You should be able to cancel it from there without too much trouble.
Thanks for the suggestion! We tried that, but it just loops back to asking for her login details, and then it keeps rejecting her credit card info. It's so frustrating!