I've been dealing with clients who often believe they know better than I do, and it leads them to disregard my advice. I'm wondering how I can minimize this issue and encourage them to listen to my professional recommendations. What strategies do you use to make sure your clients take your good advice seriously?
3 Answers
My graphic designer once said, "Let's make a deal: I won’t tell you how to run your business if you don’t tell me how to design your site." It’s a good approach as it sets clear boundaries.
I've found that a lot hinges on how you present yourself initially. On the first call, you have to establish yourself as the expert and lay out what you recommend. I've seen others fall into the trap of letting the client take charge, which turns them into order takers.
One technique that works for me is explaining my recommendations clearly: "My professional suggestions for X are Y because of Z." If clients push back, I let them know, "I'm concerned about liability X, but if you're confident that the downsides won’t affect you, I’ll proceed with your choice. It's ultimately your money after all." I try not to delve too deeply into tech jargon and focus on the long-term costs linked to their choices, which has helped me communicate better with clients.

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