I spent a significant amount of money on a website built by a reputable company, and they were also supposed to handle my SEO. Unfortunately, they were late delivering the site, kept making false promises, and the SEO they provided didn't work at all. After paying in full, I canceled the SEO plan but was still left with a partially locked site. Now, a year later, I can only edit the HTML because the site is tied to their dashboard, making it impossible to manage my SEO content. I've tried reaching out multiple times for unrestricted access, but they haven't responded. I feel like I've been scammed and need advice on what to do next.
3 Answers
It sounds like you didn’t get proper admin access. A challenging but effective solution is to set up your own hosting, install WordPress, and rebuild the site there. It’s time-consuming, but then you’d have full control and could point your domain to the new setup.
You might want to consider getting legal advice about your situation. If they are not providing you with full access to your own property, it could be worth looking into. Better to get professional guidance than to be stuck with this issue for too long.
That’s what I was thinking! I’m not sure if it’s a strong enough case, but I feel pretty lost right now.
If you can edit HTML, do you have access to the server itself? Sometimes there are ways to regain full control if you can work directly with the server settings. I'm happy to help if it comes down to that!
Exactly! They say I have admin access, but it feels useless since everything's locked by their plugins.