I've been experiencing really slow internet during the day and evening, and when I check my router, I see a bunch of devices connected that I don't recognize. I've tried blocking their MAC addresses, but since those can be randomized, that isn't a dependable fix. I need to let my customers connect to the WiFi for their work, so whitelisting isn't really an option either. I make sure to remove their devices after they're done, but I'm pretty sure some unauthorized users are still managing to connect. I've already disabled WPS and have read a lot about similar issues. I could really use some help with understanding the 'station info' section of my router settings. Can those unknown devices access my WiFi, and if not, why do they appear in the router's settings? I'm feeling a bit overwhelmed and just want a solution!
4 Answers
Have you tried changing your WiFi password? A lot of businesses do that daily and display the new password for customers to keep things secure.
If possible, consider changing your WiFi password. It's the simplest way to secure your network. You could also rename your WiFi and stop broadcasting it, which makes it harder for unauthorized devices to find you. Another option is setting up a guest network that only works during business hours. A password of the day could help too!
You could switch to using a more secure method like 802.11x for authentication. If employees need to use personal devices, this will ensure that only registered users can connect. Also, remember that MAC addresses can be randomized nowadays, so that method isn't very reliable anymore.
Are you checking the station info for WiFi connections? Those might not indicate actual connected devices. If there are multiple SSIDs showing up, are they all from the same router?
Yes, I’m looking at the wireless station info. There are only two SSIDs, and they’re the same for the second one.