So we're scratching our heads over this weird situation we encountered. We have a standard Spectrum modem that's only six months old and a Nighthawk router we've been using for about two years. Last night, our internet completely stopped working. When I called Spectrum for support, they told me that our modem had been offline since Monday! The strange part is that we didn't realize it because our '5G' network seemed to be working just fine. Anyone have any ideas on how this could even happen?
2 Answers
Interesting issue! Since you mentioned you're on residential service, you wouldn't have access to Spectrum's 'Wireless Internet Backup' for business customers, which could switch to a 5G backup automatically. It's likely that there was some kind of mix-up with the tech support representative. They might have confused it with your phones switching to cellular when Wi-Fi went out. Your roommates could have been playing on another system that was connecting in a different way, or it could be something else entirely!
It sounds like you might have been connected to a neighbor's Wi-Fi or possibly using mobile data from your phones. If your devices showed they were connected to your network, it could also be that your router was still broadcasting a signal even if the modem was down, giving you the illusion of connection.
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