I had a reputable company build my website and manage my SEO, but they were seriously late and their SEO services didn't work at all. I ended up canceling the SEO plan but still paid full price for a site that took months to complete. Now it's been about a year, and I'm having trouble editing my site because it's tied to their dashboard—I can only edit HTML. I've reached out multiple times to request unrestricted access but have heard nothing back. I need to keep my SEO articles updated, but this is making it impossible. I feel really scammed and don't know what to do next.
3 Answers
It sounds like you don’t have true admin access if everything is restricted by their plugins. A drastic, but labor-intensive solution could be to set up your own hosting account, install WordPress again, and rebuild your site from scratch. Once that's done, you can point your domain to the new hosting.
Honestly, you might want to consider consulting a lawyer about this situation. It sounds like they’re holding you hostage to their services without providing what you’ve paid for, which might give you grounds for legal action.
If you're able to edit HTML, check if you can access the server directly. If you can, there might be ways to regain full control of your website. I'd happily assist with identifying options if that's the case.
Related Questions
Cloudflare Origin SSL Certificate Setup Guide
How To Effectively Monetize A Site With Ads