Hey everyone, I really need some advice. I recently downloaded some questionable software and ended up getting a virus. Shortly after, I saw my Instagram sharing some crypto advertisement without my permission. I deleted it and figured changing my passwords would solve the issue. But then my Ubisoft account got hacked, and I noticed suspicious logins on all my email addresses—no warnings or prompts at all. I managed to recover my Instagram, but I started getting password change alerts for my Discord and even some crypto accounts I forgot I had. I've changed all my email passwords multiple times, yet the hacks keep happening. Just today, I received an SMS saying my Blizzard password was changed, but I couldn't find any account linked to my email. I sent a ticket from a different account since I can't access the hacked one.
I've scanned for malware, found some trojans which I've deleted, and I've added security checks to several accounts. I logged out of all sessions and even set up biometric logins for my Microsoft accounts. I also generated backup codes for my email, deleted browser cookies, set up a virtual card for subscriptions, and purchased an antivirus subscription.
I'm really concerned I might be missing something crucial. It seems too simple, especially since I didn't receive notifications for all accounts like I thought I would. Plus, I often forget my passwords, which makes things tricky. Any thoughts or additional steps I should consider? Thanks a lot!
5 Answers
Honestly, a full reset of your computer might be the best option at this stage. Start fresh and take no chances. Make sure you have unique passwords for every account and consider using a password manager to keep track of them.
You should also look into wiping your web browser profiles and getting rid of any suspicious extensions. Viruses can hide there too. Just be super careful when changing your passwords; if hackers have access to your email, they could just change them back.
Make sure your antivirus checks are thorough. Sometimes they miss sneaky malware. If you've noticed any strange behavior on your computer, like random windows popping up, it could still be compromised. Regularly monitor your bank accounts too.
It sounds like you’re on the right track! One big tip is to check for any email forwarding rules that hackers might have set up. Sometimes, they redirect password reset emails to themselves, which keeps you locked out. Also, definitely use an authenticator app for added security—it's a strong second factor in 2FA. My colleague faced a similar situation, and switching to Google Titan keys made a huge difference for him, boosting security massively.
You need to reset your email password immediately and enable Multi-Factor Authentication (MFA). After that, consider reinstalling Windows through a USB stick to remove anything malicious completely. Also, be sure to back up your passwords and bookmarks before clearing your web browser profiles. Lastly, check your email settings for unusual forwarding rules because that could be a big weakness.
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