I started a new job about a year ago and was tasked with understanding our CyberArk cloud setup. We've partnered with a recommended implementation team to improve our setup and train our new members since the original setup person is gone. However, after two months of working on it, the experience has been incredibly painful. Issues keep cropping up, we spend ages troubleshooting, and I've submitted nearly ten tickets already. The web GUI is frustratingly clunky, mixing classic and new menus, and I'm part of a strong IT team with 7-20 years of experience. I'm starting to wonder, is CyberArk genuinely this bad or am I missing something?
5 Answers
It can be a nightmare during the setup phase, mainly if you don’t have a solid implementation partner. Once everything’s configured, it works fine, but finding all those hidden settings can be a real challenge. Honestly, for the price they charge, it's hard to justify. The UI feels like it's stuck in the past.
Yeah, and to think about how long it's taken to update some software like Microsoft shows how tough it is to make these transitions smoothly.
You're not crazy — CyberArk does have powerful features, but the user experience is notorious for being clunky. Most teams I've seen really rely on their implementation partner just to get through the growing pains.
You're definitely not alone in this! We're running CyberArk on-premises, and the number of servers we need for the limited functionality is ridiculous. It feels like something is always broken, and updates are a real hassle. It's just not what you expect for that kind of investment.
Honestly, I think it's a waste of money. Instead, you could set up an internal certification authority for secure authentication and manage access through Microsoft’s built-in app locker. I implemented it myself and found the whole process quite frustrating despite going through the training.
From what I've experienced, it only seems to get messier with the upcoming acquisition by Palo Alto. We've been battling with it for a while now, and we’ve had our share of issues as well. Just last month, our team was still fighting with it, and the reasons for the problems just kept changing.
Exactly! It's a trend in software design where they create a new UI without actually integrating all the necessary options. It ends up being more confusing than helpful.