I'm the sole IT technician at a small company (around 80-100 employees), and I've been learning on the go. Recently, while setting up new laptops, I ran into a device limit issue with a test account I was using. In a panic, I deleted that account's devices from Entra, thinking it wouldn't cause issues. Unfortunately, this action affected about 20 users who had their laptops set up with this account as the local admin, leading to errors in Outlook and Teams. I managed to temporarily fix the issue using dsregcmd /forcerecovery, but now some users are facing a new error (657rx). I'm trying to figure out if I should remove and re-add their work accounts and how to set up these laptops without using the test account as a local admin. Any advice on how to navigate this situation and best practices for the future would be greatly appreciated!
2 Answers
Trust me, we've all had our moments of panic in IT! Your colleagues are back online, which is a plus. Just keep learning and don't hesitate to ask for help. Looking ahead, setting up an MSP for emergencies could really take some pressure off you.
Honestly, it sounds like you might want to consider bringing in a consultant. There are quite a few elements in your process that could lead to more headaches down the line. You've done well to restore functionality for now, but if these errors keep popping up, it could disrupt your team further. Just a suggestion!
I get that some IT issues stem from management, but if you're flying solo, it might help to have professional support to smooth things over.
Totally agree! Having support in place can make a huge difference during these rough patches.