I'm in a tough spot with my Nvidia RTX 4090 FE that I bought directly from their online store on April 4, 2023. The power port melted my cable, and since it's still under the three-year warranty, I need to get it replaced. However, I can't find my receipt in my email, and I'm worried it's been deleted. Nvidia told me they won't look up my purchase history using my name, email, address, or card number. I'm a video editor, and without this card, I'm facing serious financial stress, especially with two kids to support. Does anyone have any advice on how I can resolve this?
4 Answers
I have to say, they should be able to find your order without an order number. It's kind of outrageous. If they don’t respond to pressure, it might help to threaten a chargeback. You'll likely get a different result if you mention that!
As for warranty stuff, remember that it also depends on consumer protection laws in your country. If you're in the EU, for instance, they really prioritize consumer rights. Contacting your regulatory agency might get you the help you need. They often take these matters seriously!
Also, double-check your bank statement. Look for the exact charge name; it might include a merchant ID or transaction code that could help Nvidia locate your order. Sometimes they have more info than you think!
You might want to consider charging it back if they refuse to honor the warranty. Sometimes that can prompt them to find your order without needing the order number. It's not an ideal solution, but it could get their attention!
How do I initiate a chargeback?
What exactly do I need to do to charge back?