I'm evaluating Privileged Access Management (PAM) solutions, and Delinea is on my shortlist. I'm looking for honest, real-world feedback from anyone who has implemented or used it in a production environment. I'm particularly interested in its overall maturity and stability, its performance and scalability in hybrid Active Directory and cloud settings, and how it stacks up against alternatives like CyberArk or BeyondTrust. Additionally, if anyone has encountered any recurring technical or operational challenges, I'd love to hear about them.
I'd also like insights into the support and customer success experience, particularly how responsive they are during incidents, the depth of technical expertise available, and whether they provide proactive guidance or reactively handle issues.
If you've worked internally at Delinea, I'm also curious about the work culture and leadership quality. Please note, I'm not looking for vendor pitches!
5 Answers
We have Delinea, and let me tell you, nobody here likes it. The setup is a nightmare, and its usability just isn't great. However, I can't deny our own processes might be messing things up too.
I’d suggest running in the opposite direction. With Delinea, the support, implementation, and overall product quality have been very disappointing compared to the price you're paying. Save yourself the trouble!
Honestly, I would never go back to Delinea. Their Secret Server was terrible on both on-prem and cloud, and the support was almost useless. Just a heads up, avoid it if you can.
If you’re looking at hybrid AD and cloud, PAM tools often struggle there. Both Delinea and BeyondTrust can end up making processes more cumbersome. We’ve found that cleaning up access models before investing in tools can really reduce the need for PAM contracts altogether. Consider how many admins are still using shared accounts and where other credentials might be lurking—it could save you a lot of headache.
I just started at a company using Delinea, and I’m already looking for alternatives. It's not great. I’ll keep you updated on what I find.
We switched to Segura, and while it's not perfect, it’s definitely better. The policy setups are user-friendly, and you can integrate with Azure for auto provisioning. I'm also keeping an eye on Keeper’s PAM, as they seem to be improving.
It's interesting you say that. I was part of a transition from IBM PAM to SecretServer, and it felt like such a significant improvement across the board.