Should I List a Phone Number on My E-commerce Site as a Solopreneur?

If potential customers really want to chat with you, they might feel a bit uneasy not having a phone number. But if you’re not able to handle the calls, it might be best to skip it. You could consider using a phone number that goes to voicemail and check it a few times a day. That way, you won’t miss calls but can still manage your time better.

Some customers just need that personal touch—they prefer talking to a human even if everything is on your site. My family's store lists a phone number, and we've noticed that quite a few people place orders via phone because it reassures them. Why not do a trial? Set up a temporary number for a few weeks, and see how it goes. You could compare sales with and without a phone option.

Having a phone number can boost your credibility, making customers feel more confident about their purchase. Even if they don't call, knowing there's an option might help them trust you more. It won't directly impact your SEO or anything, so it’s really about building that customer confidence.

I totally relate! I just listed my email and a contact form for my small online biz. It’s worked out fine; customers usually find that acceptable. If you’re unsure, you can always add a phone number later or try a virtual number with set call hours to avoid constant interruptions.