I wanted to get some opinions on a strange issue I've been dealing with on a client's website. The client mentioned that they couldn't click on anything at https://chsofwi.org/forms/ from several computers in their office. I tested it from my PC as well, using various browsers like Chrome, Edge, and Firefox, and experienced the same issue. Some computers worked fine, but most did not. Interestingly, it worked on mobile devices. When the issue occurs, it seems like the mouse clicks don't register correctly, as if they're clicking somewhere other than the link. Tabbing and pressing enter works, but mouse clicks do not. Additionally, some menus that are supposed to expand on hover aren't responding either. A right-click shows options like I'm clicking on a non-link area. The effectiveness seems to be inconsistent across different PCs, even on the same network, and it's definitely not an IP blocking issue. I'm hoping to get some feedback on whether others can access the page without issues. Thanks in advance!
4 Answers
Quick thing to check: make sure your browser zoom is set to 100%. Sometimes if it's off, it can mess with click detection in websites that listen for specific window sizes.
If you have any IPS or UTM features on your firewall, consider adding an exception for this site to see if that helps. Place it before your usual internet access rules so it bypasses any filters. If that doesn’t fix it, at least you can rule out the firewall as the culprit.
I wouldn’t just click on random sites either, but if this is legit, check your developer tools. Launch them and see if there are any errors in the console. The network tab will also show if anything is being blocked, which is a great starting point for troubleshooting.
That's a good point! I often use Windows Sandbox for manual checks to ensure safety.
Yeah, I’m just accessing the site for my client. It's a local nonprofit healthcare org, so definitely not sketchy. I plan to keep digging and will update on what I find!
Everything seems to be working fine for me. Maybe check the network tab to see if things are cached. It’s possible your workplace network is caching an outdated version of the site, while mobile might be getting the latest files. Also, if you're in an office, could it be a firewall blocking some content?
Actually, I tried it in a sandbox, and I got the same issue you described. This seems like a problem with the site itself, sending out broken pages.