I set up two-factor authentication for my organization's Amazon account, and while it worked once, it started giving me errors afterward. When I contacted Amazon support, they insisted that they would only communicate with me from an old email account that I can't access anymore. I tried reaching out from a new account, but after submitting the required forms, they told me they wouldn't restore access or discuss the matter further. I'm hesitant to escalate the situation, but I'm unsure of my options. I'd prefer to regain access to the original account instead of creating a new one, but if that's not possible, I might need to know if it's feasible to recover what's on that account. I know that if I can't access it soon, our card will keep getting charged until it lapses and potentially goes to collections. I'm considering getting help to revive the old email account. What should I do?
5 Answers
It sounds frustrating! Since you lost access to your main email, your best bet is to recover or recreate that old mailbox. Usually, AWS only restores access through the original root email. If you can get that email address working again, contact support from there. They’re more likely to help you out once they see it’s coming from the right account!
Yeah, I'm hoping reviving that old email will be my next step. Fingers crossed it works!
If you can’t access the original email, it’s going to be tough, but try to get everything documented. Maybe Amazon will reconsider if you persist? Just don’t give up too easily—some users have managed to get their access back!
Right? It's such a hassle, but I’m prepared to keep following up.
Exactly! Persistence is key here.
Honestly, I wouldn’t consider pressing charges unless you’re in a really tough spot. It seems like a long-shot and could damage your chances of getting assistance. Just focus on getting that email back up!
Agreed, pressing charges would be a nightmare in this scenario. Just keep it cool and try to fix the root issue!
Totally not my plan! I just want to resolve this as smoothly as possible.
I’ve seen some cases where people were able to regain access after a lengthy process, but it does require a lot of back and forth and possibly some legal documentation. Make sure you have everything organized just in case you need to take it to that level.
If you control the domain of that old email, you should be able to bring it back. It might involve updating some DNS settings, but if you have someone who knows their way around this stuff, they should be able to help! It seems like your current email service might be the issue if you don't control it.
Exactly! That’s what I’m working on, and it's a relief to hear it's possible.
I would definitely recommend going that route since it sounds like your chances with Amazon are slim without that email.
Thanks for the tip! I'm looking into how to set that up. Did you have to go through any particular steps to recover yours?