My friend's computer has been experiencing frequent Blue Screen of Death (BSOD) errors for several months. Initially, we thought the problem was due to the failure of the SSD where Windows 10 was installed. After replacing it with a new SSD and installing Windows 11, the BSODs have continued, and now her PC's performance and network speed are sluggish. She's attempted to update her drivers, but the issues persist. I don't know how to analyze the dump files, so I've linked to them here for reference.
3 Answers
It's crucial to get those dump files from the BSODs. They help identify what's causing the crashes. If you can boot into Windows or Safe Mode, check the C:WindowsMinidump directory for any dump files. If you find them, zip the folder and upload it to a file-sharing site like MediaFire or Catbox. Multiple dump files would be even better for analysis. Also, you might want to follow this guide on configuring Windows to create a Small Memory Dump if you haven't set that up yet.
I've had a similar experience with new hardware from AMD. It turned out that faulty cable extensions were causing inconsistent power to my motherboard. Is she using any extensions, or are they the original cables from the power supply? Checking that could definitely help.
Your friend's BSOD issue may also be related to hardware. Check the thermal paste on the CPU, and make sure it's seated properly. Bad thermal contact can lead to overheating. Additionally, running memory tests like MemTest86 can help identify faulty RAM, which could also lead to crashes. Don't forget to inspect the motherboard for any blown capacitors or signs of damage, and ensure the power supply is functioning correctly. A faulty PSU can cause similar issues. Lastly, check if the SSD firmware is updated; sometimes, even new hardware can have bugs that need fixing.
I totally agree! A thorough hardware check can save a lot of headaches.
Great tip! I had to do that before, and it really helped pinpoint my issue.