I'm in a bit of a bind and need some advice on what to do next. I received an email from AWS on January 29 asking for verification documents, warning me that my account would be suspended by February 3 if I didn't respond. I submitted a phone bill and bank statement on January 30, but got another request the next day for the same bank statement. So, I re-uploaded it along with my LLC formation documents, and asked for a manager to look into it because the back-and-forth is getting ridiculous. Support replied, saying they escalated my case, but I haven't heard back in over 24 hours. With the deadline looming, I'm stressing about potentially losing my account access despite doing everything they asked for. Has anyone else experienced this? What should I expect after being told my case is escalated? Should I just wait, or is there something else I can do?
2 Answers
I get how frustrating this can be! If they say it’s escalated, it usually means someone is supposed to be looking at your case more closely, but it doesn’t always guarantee a quick response. I’d recommend checking your support ticket for updates periodically. Given your deadline, it might also help to reach out through their official Twitter page or customer service chat—sometimes that gets faster results.
I know it feels ridiculous to sit and wait after you've complied, but sometimes ticket systems can be slow, especially if they’re busy. Make sure to express the urgency again when you check in; they might bump your case up the priority list if they see the deadline approaching. Good luck!
Yeah, I've been there! It’s annoying, but they usually do get back to you, even if it’s last minute. Just keep bugging them—politely!
Definitely reach out again through Twitter if you can! Sometimes, public inquiries get responded to a lot quicker. I had a similar situation last year, and a tweet really did the trick!