Hey everyone,
I'm dealing with a major issue here. We're using Cloudfront to host our website, but since Friday, it's been down due to a warning about account suspension. We've followed all the necessary steps mentioned in the email and even raised a support ticket, but despite them promising a response within 24 hours, it has now been over two business days with no reply at all. The ticket IDs are 174674603500114 and 174706810500763.
This situation is super frustrating since we've been offline for three days now, and we're losing customers by the minute. Does anyone have any advice on how I can escalate this situation?
4 Answers
You might want to check for updates regarding your tickets directly through the AWS support portal. Sometimes they can provide more specific insights into delays. Good luck!
Hey, I've heard your concerns and I'm sorry for the delay. I've escalated this internally to our Service team. Keep checking your case for any updates and feel free to reach out if you have more questions. Stay patient!
I totally get your frustration. Dropping Cloudfront might be a drastic measure, but with such slow support, you really have to weigh your options. Have you thought about alternate content delivery networks?
If you're on enterprise support, definitely reach out to your Technical Account Manager (TAM) for help. For business support, try contacting your Solutions Architect or Account Manager. If you're not in either of those categories, consider escalating your issue on Twitter. They tend to be responsive there!
Thanks, I guess we can try reaching out on Twitter.
At this rate, we might have to explore other options.