Why does my software freeze when Wi-Fi is connected?

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Asked By CuriousPineapple92 On

Hey all! I'm dealing with a frustrating problem with a program called Keyboard & Mouse Simulator. The weird part is that this software doesn't actually need the internet to function, but it only works when my Wi-Fi is disconnected. As soon as I connect to Wi-Fi, the program just freezes and doesn't respond, no error messages or anything. I want to understand why Wi-Fi is affecting the program.

Here are some specs for context:
- Model: ASUS Zenbook 14 (UX3405CA) running Windows 11 25H2
- Processor: Intel Core Ultra 9 285H
- Wi-Fi: Intel Wi-Fi 7 BE201

I've tried a bunch of fixes, including:
- Fresh installs and resets of Windows
- Running the program with admin privileges
- Ensuring everything, including Windows and drivers, are fully updated
- Adjusting settings for my Wi-Fi adapter
- Allowing and blocking the program through the firewall
- Factory resetting my router
- Also tried using mobile data hotspot but the program froze again.

Before discovering that Wi-Fi was the problem, I had tried using tools like Dependency Walker and Process Explorer, but they didn't provide any helpful insights. Any thoughts on this would be great!

3 Answers

Answered By TechWhizKid On

You might want to reach out to the software's support team for advice on this. Since it only freezes when connected to Wi-Fi, there could be something in the software's code that doesn't play nice with certain network configurations. It’s more of a compatibility issue with the software rather than a problem with your laptop or network itself.

Answered By CautionaryTale On

Just a heads up to be careful with software links! Sometimes security tools flag sites that look suspicious. But if you’ve been using it for two years without issues, it’s likely safe. I would still double-check the site and reviews to be confident about it.

CuriousPineapple92 -

Yeah, I understand! I only shared the site for context. I run scans regularly and haven't found any malware, so I'm pretty sure it's safe.

Answered By NetworkNinja77 On

If you've already contacted the developer and they helped a bit, that’s a good start! Since you mentioned that this program used to work fine on your old Windows 10 laptop, there might be a compatibility quirk with Windows 11. Other users have reported similar issues with certain programs after upgrading, so look into that angle too.

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