I've been struggling with terrible internet for several weeks now. It constantly disconnects— like every three minutes. My dad thinks our old router was the problem, so he got a new one, but the issues persist. Whenever I start my PC, internet access is spotty, and it's mostly just Microsoft Edge that connects. Some days I get decent speed—around 400 Mbps—but then the connection drops for about 30 seconds. Other days, it's crawling at 400 kbps, affecting the whole house. I'm wondering if this could be malware since my brother and I were into downloading Roblox executors. I'm not very tech-savvy, and my dad doesn't want to call a professional. Any advice on what I should do?
4 Answers
If you're having issues across the house and you've already swapped out the router, it's definitely time to reach out to your ISP for help. You're paying for a service that's not working properly, so it’s worth getting them involved.
Have you noticed if the internet issues are only affecting your devices or if everyone in the house is experiencing this? It might help narrow down if it’s a router issue or something else entirely.
If it’s mostly just you and your brother having issues, maybe it's worth checking the ethernet cable or WiFi settings. Ask your dad to help troubleshoot a bit before involving a pro.
You should definitely call your ISP. They can come out and check for any external problems since it sounds like the router swap didn’t resolve anything. Why put up with an unusable connection?
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