Hey everyone, I'm hoping someone can help me out here. I recently reset my laptop to factory settings, but now when I turn it on, I just see a black screen after the Windows startup screen, although I can still see and move the cursor. Has anyone experienced this issue before?
2 Answers
It sounds like you're dealing with a classic black screen situation with visible mouse movement. That's frustrating! It might be a graphics driver issue, especially after a reset. You might want to try booting into safe mode to see if that helps. How's that going for you?
Can you share what brand your laptop is and which OS you're using? I know for most laptops, pressing F8 right after turning it on can help you boot into safe mode. This could be the easiest way to troubleshoot your issue. Let us know if you try it!
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