I'm reaching out for help with AWS Ground Station as I navigate the onboarding process for my final project in class. I found in the documentation that I need to send an email to onboard satellites, specifically to [email protected]. However, when I did that, I received a response saying that this email isn't actively monitored anymore and advised me to open a support case instead. Since I'm already going to incur costs for satellite contacts, I would prefer not to pay for a support case just to get NOAA 20 onboarded. Has anyone else experienced this issue? What should I do next, or am I really stuck having to pay for tech support?
1 Answer
I totally get your frustration! Instead of emailing, try reaching out to AWS support using their customer service chat. It's free and often more effective than email. I had a similar issue once, and they helped me resolve it without needing to pay for a support ticket.
I’ve opened a web case, but I’ll give the chat a shot too. Thanks for the tip!