When you're working hard to complete projects, it can be tough to determine which client emails are urgent until it's too late. What strategies do you use to manage client communication and prevent losing money due to forgotten emails or scope creep?
2 Answers
Proper management is key. Stay organized and regularly check in with clients to avoid any surprises. It really helps to keep everyone on the same page!
Make sure to have a Scope of Work document signed off by your client before starting any work. This way, anything outside that agreement can be discussed separately. Also, I have a clause in my contract that ensures I have until the end of the next business day to respond to any inquiries. I've found that solid contracts can really prevent headaches later on!
Totally agree! Took me years to realize this approach, but it makes everything so much smoother.