I'm on the hunt for recommendations for a reliable managed service provider (MSP) in the US. Specifically, I need support for cloud services, particularly Azure, as well as cybersecurity monitoring and general IT helpdesk tasks. My current provider has been pretty slow with ticket responses and often overlooks issues that I've reported. If anyone has experience with an MSP that is technically skilled and trustworthy, I would really appreciate your suggestions. I'm not interested in giant enterprise firms, just a solid provider that we can depend on. Thanks!
6 Answers
What's the size of your company? Some MSPs aren't as effective with growing infrastructures.
You might want to check out Skytek Solutions. They're based in Florida and provide managed IT, cloud services, and cybersecurity. I've had a good experience with their response times, and their Azure team is solid.
It really depends on whether you need support around the clock or just during business hours. Many MSPs claim to provide 24/7 monitoring but often outsource it overseas, which can be tricky.
We switched MSPs a couple of times before finding a good one. I can't share their name publicly, but I can definitely send you a message with it. They're quite responsive!
We're around the same size—about 25 users. We've been with Skytek Solutions for about a year. Their helpdesk is quick to respond, and their cybersecurity tools are decent for the cost.
Appreciate this! I’ll look into Skytek Solutions and see how they stack up against the other options on my list.