Hey everyone! I'm having this frustrating issue where my internet randomly drops out for about 10-15 seconds before coming back. This isn't a regular occurrence; it happens sporadically. I suspect it's an issue with my internet service provider because my friend, who lives about a kilometer away and uses the same provider, is experiencing the same problem. This is especially annoying while gaming since I keep getting disconnected. Whenever I'm playing with my friend, we both get disconnected at the same time, which makes me think the issue is on the ISP's end. Any advice or solutions you could share would be really appreciated! Thanks!
5 Answers
First off, definitely get in touch with your ISP about this issue. It can help to have your friend report the same problem since the more reports they get, the quicker they'll act on it. Don't wait too long!
It's worth checking how often you and your friend are both experiencing outages at the same time. It might also be a neighborhood issue. If that's the case, calling your ISP with specific details can be really beneficial. They may need to check the lines in your area.
You might want to try changing your DNS settings to something like 1.1.1.1 or 9.9.9.9 and see if that helps. Sometimes issues like this can be due to a poorly managed ISP where their DNS stops responding. When it goes down, you can also ping 8.8.8.8 or your router's IP to check if the internet connectivity is still there.
My parents had a similar issue with their internet dropping out frequently. It turned out to be a damaged cable that someone else messed up during repairs. You might need to have a technician check signal strength all the way to the box!
Keep a log of when your internet goes down. I had a similar problem, and once I started documenting it, my ISP took it more seriously. They even sent a tech out to the street to fix it without needing to come to my house.
Yeah, definitely gather as much detailed info as you can. If your internet drops out while others around you don't seem to be affected, that could point to a bigger issue, and your ISP needs to know that.