I'm working on a new website for a local physiotherapy center that's expanding and will soon offer medical exams as well. The owners, both physiotherapists, requested that I don't include a contact form since they're concerned about handling too many emails. They want patients to call instead, though an email will still be available on the 'Contacts' page. Do you think I should push for a contact form, or just go with their wishes?
4 Answers
I’ve noticed a shift away from contact forms too—many people prefer emails nowadays. But hey, it’s their business, and you’re just the developer. If they feel more comfortable this way, roll with it!
Contact forms can be spam magnets; many businesses see more legitimate inquiries via email. But if they want no form, that’s cool! Just ensure you highlight how potential clients should reach out instead.
Right! If they’re opting for the phone instead, that's still a solid communication route.
Honestly, if the client prefers no contact form, just go with it. They have their reasons and can always add it later if needed. It's not worth arguing over when they’re clear about their wishes.
Exactly! Plus, it can always be added later down the road if they feel a need for it. Just keep it simple for them.
I get the hesitation, but from my experience, many people still prefer to email over a contact form. Perhaps suggest it lightly, but ultimately it's their call. Documentation of their choice is key in case they change their mind later.
Yeah, if they don’t want one, that’s their decision. Just make sure to document it.
Totally agree! They know their clientele best.