I'm stuck trying to access my AWS account because I can't use Multi-Factor Authentication (MFA) anymore. The problem is that I lost the device I used for MFA and can't recover it. I also can't raise a ticket or case since I can't log in to my account. I'm getting worried because there are some bills that have been pending for two years (just a small amount of about $0.50/month), but I can't pay them because I can't log in. What options do I have?
3 Answers
If your account has been around for that long, it might not be deleted. However, if you're still getting billing statements, that’s a good sign it’s still active. You could try to create a new account if all else fails, but it might be worth figuring out recovery first.
You should try to recover your account without the MFA. There's usually an option for that, even if the phone number tied to the account is outdated. Just follow the prompts for account recovery.
How can I recover if the phone number is from 3 years ago and I don’t have it anymore?
Sorry to hear about your situation! Check out our article on recovering a lost MFA device: http://go.aws/lost-broken-mfa. If you need more help, you can reach out to our Support team via this contact form: http://go.aws/contact-mfa. Hope that helps!
I can confirm it’s not deleted; I’m still receiving bills!