I'm trying to get an idea of how long it typically takes to onboard a new client for Google Cloud Platform. Currently, we're averaging about 2-3 weeks from the initial call to the client having a working GCP setup, and I'm wondering if that's fairly standard or on the longer side. Do other teams have a defined onboarding process, or is it typically a custom setup for each client? Are there any tools or frameworks that have helped speed up the onboarding process?
3 Answers
I totally agree with the idea of separating repeatable tasks from custom ones. Last time we analyzed our process, we realized we were wasting time on steps we'd already perfected. Implementing a validation step at the end also helps catch any missing elements before you hand things over to the client. Getting it right from the start saves a ton of headaches later. It's all about making the repeatable parts truly repeatable.
Honestly, it takes as long as it needs to. But if you keep finding that your onboarding is dragging on, it might be worth doing a full review of your process.
3 weeks isn't out of the ordinary, especially if you're customizing for each client. A key factor to consider is how much of that time is spent on the same basic setup versus unique client needs. In our case, we found that about 70% of the onboarding steps were the same for everyone. By breaking the process into phases and defining clear checklists, we streamlined it a lot. Make sure the repeatable tasks are done automatically so you can focus on the unique stuff. That way, you can cut down onboarding times significantly without compromising quality.

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