I'm trying to set up my university email in the Outlook app on Windows 11, but I'm running into an issue. I already have my personal email set up without any problems. When I click the 'add account' button and enter my university email address, it seems to load for a while and then gives me an error. I selected 'Outlook' as that's what my university uses. Does anyone know how I can resolve this? Here's a screenshot of the error I encountered: [screenshot link].
2 Answers
It sounds like you might be making a common mistake during setup. Make sure you’re selecting 'Microsoft 365' instead of 'Outlook.com' during the account addition process. If your university uses a different type of service, you might not be allowed to add it through the app. I suggest reaching out to your university's IT support for specific guidance on how to add your email correctly.
Thanks for your input! Yes, the sign-in screen for my university email is similar to the standard Outlook one, just branded a bit differently.
Thanks! I switched to 'Microsoft 365' during the setup, and that resolved the issue.