I'm in a tough spot as a sysadmin after my domain went offline for over 24 hours, and my registrar, HostGator, won't give me access despite verifying my ownership. I accidentally deleted my domain from M365, which wiped its DNS zone. Now, I can't access my registrar account to fix the nameservers or recreate the DNS zone, which is crucial for my medical imaging company. All my email and cloud services are down. I've requested TEAC escalation from ICANN, but I haven't heard back after 12+ hours. I'm stuck in a catch-22 where I can't restore DNS without registrar access, and I can't get that access until the 24-hour hold is over. Given this emergency, am I correct that TEAC applies here? Has anyone faced a similar situation?
5 Answers
TEAC is actually not intended for cases like yours, despite your situation being really unfortunate. It’s designed primarily for domain transfers and hijacking disputes. You'll have to go through HostGator's standard processes as frustrating as they are. Just hang tight, I know it’s tough.
This is a classic case of a sysadmin learning a tough lesson about domain ownership and registrar access! It’s important to have secure access with a non-domain-specific email to avoid these situations. While things feel chaotic now, this is a good reminder for the future!
Unfortunately, there's not much you can do until HostGator gives you access again. Their procedures are what they are, and it sounds like you just have to wait out that 24-hour period. For now, you could try contacting Microsoft support to see if they can assist in adding the domain back, even without registrar access. Just a thought! Good luck!
You might want to reconsider trying to contact Microsoft support about re-adding the domain or recreating the DNS zone, even if it sounds a bit unconventional. They could potentially help, but you really need to sort out access to your registrar account first. Why can't you get in? Did you lose access to the email associated with it?
In summary, it sounds like you deleted your domain from M365 which then deleted the DNS zone, and now you're struggling to get back in touch because HostGator wants to wait out that period. Have you thought about using a temporary backup domain to at least get some email service going in the meantime?
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